Contact Us

Katertomyman Men & Women Shop is operated by Katertomyman LLC, an online retailer established in 2019 and based in White Bear Lake, Minnesota. Reach us about orders, sizing, hair texture, shipping, or returns.

Customer service

• Email: info@katertomyman.com
• Phone: (651) 734-3916 (+16517343916)
• WhatsApp: +16517343916
• Hours: Our online store is open 24/7, Sunday through Saturday (Central Time).
• Response time: We typically reply to email within 24 to 48 hours on business days.

Business address

Katertomyman LLC
1875 Dell Street
White Bear Lake, MN 55110
United States

This is our business and returns address. We are an online store and do not operate a walk-in retail location.

When you contact us, please include your order number (if you have one), the product name, and a short description of your question. Photos help for damaged or incorrect items.

What we can help with

• Order status and tracking
• Sizing (see our Size Guide)
• Hair length, density, lace type, and texture questions
• Shipping within the United States
• Returns and refunds (see our Return Policy)

Shipping at a glance

• United States: Free Shipping, first (free tracked shipping on all US orders, no minimum).
• We currently ship to US addresses only.

Full details: Shipping Policy · Legal: Shipping policy

Returns at a glance

• 30-day return window from delivery for eligible items
• Email us first for a prepaid label. Do not ship until approved.
• Approved refunds: 5-7 business days after inspection

Full details: Return Policy · Legal: Refund policy