Shipping policy

Welcome to Katertomyman Men & Women Shop. We are dedicated to delivering your premium apparel, matching sets, and luxury accessories safely and efficiently. Below you will find everything you need to know about our shipping rates, delivery timelines, and tracking procedures.

We love rewarding our customers! We proudly offer FREE Tracked Shipping on all orders of $75.00 and up across the United States.

• For orders totaling under $75.00, a flat-rate standard shipping fee of $4.99 will be applied at checkout.

To ensure your items arrive in pristine condition, all orders undergo a strict quality-check protocol before leaving our fulfillment centers.

• Processing Time: Orders are securely packaged and dispatched within 1 to 3 business days (excluding weekends and holidays).
• Standard Delivery Window: Once shipped, delivery typically takes between 7 to 15 business days, depending on your local postal service and destination.

Please note: Delivery times may vary slightly during peak holiday seasons or high-volume promotional events.

You will never have to guess where your package is. As soon as your order is scanned into the courier system, an automated Shipping Confirmation Email containing your unique Tracking Number and active tracking link will be sent straight to your inbox. Please allow 24 to 48 hours for the tracking status to update.

We love styling our global community! Katertomyman proudly ships to select international destinations. Any applicable customs duties, import taxes, or local clearance fees required by your country's customs office are the sole responsibility of the customer upon delivery.

Your satisfaction is our top priority. If your tracking status states "Delivered" but you have not received your package, or if your items arrive damaged, please contact our dedicated support team within 7 business days at our official customer support email. We will immediately open an investigation with the carrier to resolve the issue or arrange a replacement for you.