Shipping Policy

Shipping & Delivery

Welcome to Katertomyman Men & Women Shop. Here is how we ship premium apparel, hair, and accessories.

Free Shipping, first (United States)

We offer Free Shipping, first on orders to the United States. Tracked shipping is included so you can follow your package from dispatch to delivery.

Free Shipping, first applies to US addresses only. It does not apply to Canada, the United Kingdom, Australia, or other international destinations.

United Kingdom, Canada & Australia

We ship to the United Kingdom, Canada, and Australia (and other select destinations shown at checkout).

  • Shipping cost: Calculated at checkout by destination and package weight. Not free.
  • Currency: Your market may show local currency when available (for example CAD). Final charge follows what checkout displays.
  • Duties & taxes: Customs duties, import VAT/GST, and local clearance fees outside the US are the customer’s responsibility. Your carrier or local post may collect these on delivery.
  • Delivery: After dispatch, international delivery often takes longer than domestic US. Plan on the full window shown below, plus any customs hold time.
  • Sizing: Use our Size Guide. UK/AU clothing and shoe sizes often differ from US labels. When unsure, email info@katertomyman.com with your usual size and measurements before you order.

Other international destinations

We ship to select countries beyond UK, CA, and AU when rates appear at checkout. If your country is missing, contact us. Duties and taxes outside the US remain the customer’s responsibility.

Processing & delivery

  • Processing: Orders are packed and dispatched within 1-3 business days (weekends and holidays excluded).
  • Delivery window: After handoff to the carrier, standard delivery usually takes 7-15 business days, depending on destination and carrier. International orders may take longer when customs reviews the package.
  • Peak seasons may add a few days.

Tracking

When your order ships, you receive a shipping confirmation email with your tracking number and link. Allow 24-48 hours for the first tracking update. International tracking can pause while the package clears customs.

Missing or damaged packages

If tracking shows “Delivered” but you did not receive the package, or items arrive damaged, contact us within 7 business days at info@katertomyman.com. We will open a carrier investigation and help with a replacement when appropriate.