Return Policy
Our Return Policy
At Katertomyman Men & Women Shop, your satisfaction is our priority. Please read our return policy carefully before making a purchase.
Returns & Exchanges
We accept returns within 30 days of delivery. Items must be:
- Unworn, unwashed, and in original condition
- With all original tags attached
- In original packaging
Non-Returnable Items
- Final sale items
- Swimwear and undergarments (for hygiene reasons)
- Items damaged due to misuse or improper care
How to Start a Return
- Email us at support@katertomyman.com with your order number and reason for return
- We will respond within 1-2 business days with return instructions
- Ship the item back using a trackable shipping method
- Once received and inspected, your refund will be processed within 5-7 business days
Refunds
Approved refunds will be issued to your original payment method. Shipping costs are non-refundable unless the return is due to our error.
Damaged or Wrong Items
If you received a damaged or incorrect item, please contact us within 7 days of delivery with photos and we will make it right at no cost to you.
Contact Us
Questions? Email us at support@katertomyman.com or use the chat on our website. We're happy to help!